Terms & Conditions

We are committed to make your shopping experience with us enjoyable as much as possible. Please kindly take some time to read these Terms & Conditions (T&C) prior to using the site (www.dreamerqjewelry.com). Your use of the site indicates you acknowledged, understood and agreed to abide to these T&C.

Order

You may place your order by completing and submitting the order form in our site. An order number will be given with every success order placed.
You are responsible for the accuracy of all orders and the information given in the order. Please double check your order detail before confirming the order.
Kindly ensure the full and correct address is stated. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee will apply if parcel is bounced back.
We reserve the right to decline any request of amend order if the order has already processed.
Combine order is strictly not allowed. All orders are shipped out according to order number.

DISCOUNT CODES / VOUCHERS

If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
Discount codes may or may not come with an expiry date. This will be informed accordingly.
Discount codes are strictly non-extensible.

Backorder

Backorders are sold out item that arranged for re-manufacture and allow you to secure your piece first during manufacturing process.
Estimated Time of Arrival (ETA) of each backorder item will be stated clearly in each individual backorder item.
ETA is only an estimated date, the actual stock arrival date might earlier or later due to unforeseen circumstances such as shipment delayed, longer manufacturing time and etc. Request to cancel order in such reason will be rejected.
For order consist of backorder items & ready stocks, ready stocks item will be mailed out first (except from international order whereby order will be mailed out when all backorder item(s) arrived).
Backorder will be updated in our Backorder Status page and each individual backorder product link. No notification email will be sent for such updates unless otherwise stated
All backorder are strictly non cancelable/refundable once the order is being processed.

Payment

We accept payment via Billplz (payment gateway) , Bank Transfer and Cash Deposit.
Please complete the payment and provide payment notification to us within 24 hours upon order place as all unpaid orders will be automatically cancelled after time limit.
If your order is cancelled due to no payment notification done in time limit, refund would only be done as store credit, no cash refund is allowed.
The price payable by you for the product shall be the price of the product listed for sale as stated on the Site at the time your order is transmitted to us through the Site. We reserve the right to amend the price of any product at any time without given any reason or prior notice. No refund will be allowed if the purchase item is available on sale thereafter.

Delivery

Shipping fee of your order will be displayed to you on our Site. Or you may also refer to our Shipping and Delivery shopping guide.
Our mailing day is Monday to Friday, excluding weekend and local public holiday.
Ready stocks order will be mailed in 1-2 working days upon payment verification while backorder will be mailed around backorder’s ETA (estimated time of arrival) which are stated in every product detail.
Orders consist of backorder and ready stock item will be mailed out separately (except from international order, which ready stock will be sent together when backorder arrive)
All orders are shipped out according to order number, no combined order is allowed.
Once the tracking number is emailed to you, your parcel is under the responsibility of our third party postage service provided, any delay or lost parcel happened is beyond our control.
We shall not be responsible for lost parcel if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any)
For international order, import duty and custom taxes might be charged when it reaches destination country and recipient must be responsible for it.

Bounced Parcel

We will contact via email if we receive any bounced parcel bearing their name.
Cost of re-delivery charged will be borne by customer
We reserve the right to decline the request to combine new order with bounced parcel.
Bounced parcel that are unclaimed after 90 days (three months) will be deemed as Dreamer Q Jewelry’s property and no compensation will be done as sufficient response time has been given.

Defect

We try our best to provide accurate information in our product description for the purchase through Site. However, we do not warrant that product description or other content on the Site are accurate or error free.

Product might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications. Please kindly allow 20% of this colour variance. Request for return as defect item due to this reason will be rejected.
Minor variation in measurement is not considered as defect.
Minor imperfection which are not obvious and doesn’t affect the whole appearance of item will not considered as defect.

Please contact us at [email protected] if you believe you have received a defective product within 3 working days with your order number and photo of defect part.

Postage fee incurred will be borne by us with the provided shipping cost receipt if the item acknowledged to be defective. Item returned must be unworn, unwashed and unaltered. If the replacement piece is no longer available, credit voucher will be issued.

Return

Return must be done within 3 working days upon receiving your order.
Returns are provided for all items (except free gift).
Return must be done for an item(s) in its original condition ( unworn, unwashed and unaltered).
We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.
Refund would only be done as store credit voucher, strictly no cash refund is allowed.
Store credit voucher can only be used once, not applicable with any other further discount and must be redeemed within 180 days from the date of issued.
You are responsible for the shipping cost and custom duty of returned item.
You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.

Credit Voucher

Credit voucher is credit the that you can use towards the purchase of an item from our Site. It comes in the form of a voucher code.
Credit voucher issued must be claimed within the given timeframe, otherwise it will be forfeited.
Credit voucher is only valid when the voucher code is keyed in during check out process.
The value of each individual credit voucher can only be used within one transaction, any remaining amount will not be refunded

Dreamer Q Jewelry reserves the right to make amendments to any of the above Terms & Conditions at any time without prior notice. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted.
(*updated on 07/07/2023 by Dreamer Q Jewelry)