Returns & Exchange – Dreamer Q Jewelry
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Returns & Exchange


Please select your purchase items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for refund or exchange.

We do not accept returns for items ordered incorrectly or due to a change of mind.

Exchange & return are allowed with following terms:-

Exchanges can only be done for items with defects. 

All returns notifications must be made within 3 days of delivery date. Any return postage are the responsibility of the customer.

During packing, we perform general checks on all our products.

 

Exchanges can only be done for same item. 

Applicable for Exchange*:

1) Wrong Merchandise Shipped

2) Defective goods

3) Items must remain unworn and unwashed. We do not allow exchange once the items are not in its original, resellable conditions.

*Please deliver the return items to our address within 7 days upon receiving the our email via any courier method of your choice. All return postage are to be borne by customers. Aries reserves the right to refuse/reject any request if the returned item(s) failed to reach to us within 7 days.  

 

All items sold are not refundable, we will issue store credit to you only if (i) the item is having defect and there is no more stock to replace your purchase or (ii) the purchased items went out of stock and no longer available to be pre-ordered. For exchange request, please note that we only provide exchange service for same item and exchange request can only be made once for every purchase.

 

How do I return Defective Items ?

Follow step by step Sample of template email for RETURN

Email subject : RETURN FORM
ORDER NUMBER:
TRACKING NUMBER : ( Kindly provide tracking number of the return parcel )
PRODUCT(s) NAME :
REASONS : example ( Defective Items- attach photo(s) if possible / Incorrect item received )

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